Support

Do you need help?

Feel free to email us anytime at service@kontronik.com. You can reach us by phone at +49 7457 9435-0 at the following times.

Monday 9:00-12:00
Wednesday 13:00-16:00
Friday 9:00-12:00

Repairs

Products for repair can be sent both through the dealer and directly to us. When shipping, please include the completed and signed service form and remove the motor pinion if necessary.

If you send us products from a third country (non-EU/EFTA), you must enclose an invoice/proforma invoice with the shipment. Otherwise, the shipment cannot be processed by customs and will be returned to you.

Before we perform the repair, you will receive a quote from us about the costs involved.

Proof of purchase is mandatory for shipments that are to be processed under warranty.

We have discontinued support for Tango, KORA, KORATOP, KBM, Fun, and BL series motors. Also, the support for the controllers: JAZZ, PowerJAZZ, 3SL, Smile, SUN PLUS, BEAT, CYBER-Line, Star-Line. The service options are limited for the JIVE, HeliJIVE, and PowerJIVE controllers.

For US customers: Please contact Service USA / Contact person:
Ben Minor, repair.usa@kontronik.com, and please fill out the RMA request form.