{"id":3950,"date":"2022-09-19T16:07:19","date_gmt":"2022-09-19T14:07:19","guid":{"rendered":"https:\/\/kontronik.com\/support"},"modified":"2026-03-26T08:58:05","modified_gmt":"2026-03-26T07:58:05","slug":"support","status":"publish","type":"page","link":"https:\/\/kontronik.com\/en\/support","title":{"rendered":"Support"},"content":{"rendered":"\n

Do you need help?<\/h2>\n\n\n\n

Feel free to email us anytime at service@kontronik.com.<\/a> You can reach us by phone at +49 7457 9435-0 at the following times<\/p>\n\n\n\n

Monday 9:30-12:00
Wednesday 13:00-16:00
Friday 9:30-12:00<\/p>\n\n\n\n

Repairs<\/h2>\n\n\n\n

Important message<\/strong><\/p>\n\n\n\n

Due to the relocation of our motor production site and some operational restructuring, there are currently longer waiting and processing times in the service department. The processing time for motors is currently around 1-2 months.<\/p>\n\n\n\n

We ask for your understanding and patience when you send us your motor.<\/p>\n\n\n\n

<\/a>Our team is working flat out to normalize the situation as quickly as possible.<\/p>\n\n\n\n

Thank you for your understanding!<\/p>\n\n\n\n

Products for repair can be sent both through the dealer, and directly to us. When shipping, please include the completed and signed service form<\/a> and remove the motor pinion if necessary.<\/p>\n\n\n\n

If you send us products from a third country (non-EU\/EFTA), it is essential that you include the necessary information for customs<\/a> with the shipment. Otherwise, the shipment cannot be processed by customs and will be returned to you. If you have any questions about customs, we will be happy to help.<\/p>\n\n\n\n

Before we perform the repair, you will receive a quote from us about the costs involved.<\/p>\n\n\n\n

For shipments that are to be processed under warranty, the proof of purchase is mandatory.<\/p>\n\n\n\n

Please note that we have discontinued support for KORA, KORATOP, KBM, Fun and BL series motors. Also the support for the controllers: JAZZ, PowerJAZZ, 3SL, Smile, SUN PLUS, BEAT, CYBER-Line, Star-Line. For the JIVE, HeliJIVE and PowerJIVE controllers, the service options are limited.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Do you need help? Feel free to email us anytime at service@kontronik.com. You can reach us by phone at +49 7457 9435-0 at the following times Monday 9:30-12:00Wednesday 13:00-16:00Friday 9:30-12:00 Repairs Important message Due to the relocation of our motor production site and some operational restructuring, there are currently longer waiting and processing times in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3950","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport - KONTRONIK - Hochleistungsantriebe im RC-Modellbau<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kontronik.com\/en\/support\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - KONTRONIK - Hochleistungsantriebe im RC-Modellbau\" \/>\n<meta property=\"og:description\" content=\"Do you need help? 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